We finally got our Samsung fridge replaced under the two year bumper to bumper warranty. Late July-early October without a working fridge.
When I picked it up, and they told me it was chiming and they didn’t know why, and offered to keep it until they could get a refrigerator tech there. My timelines are always tight and we had a trip planned for the weekend, so I took it home, and went to work finding the problem. The upper or fridge compartment was dark, and didn’t seem to be cooling, freezer temp was coming down and the light worked in the freezer. I connected the fridge to the app, which we had used with previous fridge. I would get “refrigerator door open” notifications. Spent some time with Samsung tech who concluded incorrectly installed, but really couldn’t say why, motor home use is not familiar to them.
I concluded the door must not be closing all the way, however to the naked eye it looked shut. There is a bracket at the top that secures the fridge… could that be the problem? My solution, partly remove the fridge from the cabinet opening, remove bracket, see what happens. Left it alone for a few hours, fridge cooled down, light on when door opens, glad for that.
When they installed the new fridge it was recessed into the cabinet about 3/8” which prevented the door from closing completely. I abandoned the original bracket which was hidden, for two side brackets I made from aluminum angle iron, leaving the fridge cabinet flush with the cabinet face, problem solved.
LaMesa also got the other items repaired at that visit. Which I was happy about.
Needless to say not too happy that it took months to get these issues resolved and I had to deal with the fridge myself at the end.
Having only purchased this motor home new I don’t have much previous experience to draw on.
LaMesa was pretty good with the warranty issues, the fridge experience was a disappointment, in part because I had to fix it myself in the end, and for the several months I had to wait to get it looked at/approved/replaced.
Entegra does honor the warranty, I wish we didn’t need it as much, LaMesa did carry out the repairs.
We learned some lessons for sure. I can’t say why the fridge failed? Extreme heat in the summer in Phoenix? Or some of the harsh roads and the rough ride at the rear of the coach?
Two solutions I have going forward, I will be leaving one AC set to 85 whenever the fridge is running on the side of our house before or after a trip, at least in the summer.
And after much discussion between the wife and myself we are going forward with four corner liquid spring installation. Not only will we have a improved driving experience, but our Rv won’t be getting hammered going down the road.
