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Newmar Factory Pickup (FPU/CPU) and Dealer Deliveries

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Jabber Jaw: Next time you get a chance, can you tell me the distance from the ground to the body of your coach, just behind the front tires? I am building a ramp to level mine in the driveway, when I get it. I am not sure how high I can make it. I might have to level in two stages. I hope I can reach the door handle with it leveled.
 
Jabber Jaw: Next time you get a chance, can you tell me the distance from the ground to the body of your coach, just behind the front tires? I am building a ramp to level mine in the driveway, when I get it. I am not sure how high I can make it. I might have to level in two stages. I hope I can reach the door handle with it leveled.

16" to the lowest point from the ground.
7" to the bottom of the mud flap behind the front wheel!
Allan
 
Oh boy! I forgot about the mud flap. Thanks for including that. I will have to pay attention to the angle of ascent. This is great information. Thanks again.
 
We are doing FPU; should be sometime in March. Our DS is scheduled to be built in February and they are adding 3-4 weeks post-production for FPU. After seeing some YouTube videos on the new service facility, I can't wait to get there. Just hope we can stay in our new home since we will be FT! I'll keep you all updated at that happens.
 
Our FPU (Superstar 4061) is scheduled to begin on Dec 14. The logistics of buying from a dealer we’ve never been to have led to a couple of questions for those of you who’ve done the purchase this way.

The dealer (Transwest in Denver; I live near Phoenix) sent final paperwork via FedEx in such a way that I received it mid afternoon on the day before Thanksgiving, and they are asking that I have it back to them prior to the first of December. Two things are making the little hairs on the back of my neck stand up, and causing the old “Spidey Sense” to tingle:

1. It makes me nervous to turn over the full purchase price to the dealer two full weeks before I even lay eyes on the coach. On the other hand, since Newmar isn’t going to accept money from me that belongs to the dealer, there really isn’t any way to inspect and verify the coach before paying for it, as one would do with a car. How did you handle this?

2. The paperwork I received had a VIN that matched what Newmar gave me, but nowhere is it indicated that the coach with this VIN has the options/specials that we agreed on. So, I don’t really know that they built the coach I ordered. Is there a window sticker on an RV similar to the one on a car?

As always, thanks to those of you who are years and multiple coaches ahead of me in these types of experiences.
 
I had the same issue when I did my FPU three years ago. I purchased from North Trail in Fort Myers, but I had only visited them once during our search. Everything was done via email and fax.

They wanted the money ahead of time but I wasn’t about to hand that much over without seeing my coach first. The basic rule is that you cannot spend the night in the coach until you pay for it. I spent the morning of the first day looking over the coach and once satisfied I had the money wired to them. It arrived in 30 minutes to an hour. Once they received the funds, they told Newmar that it was paid for and it was okay for me to sleep in that night. They FedEx’ed the temp tag to me and it arrived on Wednesday. Because the campground at the time was across town, Newmar provided a dealer tag to use until the one from the dealer arrived.

Nowadays, the campground is across the street and I would expect a dealer tag would not be needed while waiting for the temp tag. You probably won’t be driving it until Wednesday anyways.
 
As Av8r has said, this is a huge purchase and being told you have to pay for it, sight unseen, is unsettling. We will be in Florida, away from our dealer and will need to do all the transactions electronically. This is really nerve racking-we are purchasing a new home, site unseen. Crazy. Our friends, if they understood the process would say we were crazy;
 
As a person who works in financial services, you should do what you feel comfortable doing and if that means waiting until you get there to inspect the vehicle then that is what you should do.

Once the funds leave especially in a wire, you can’t put the brakes on it as it moves through the fed wire system and lands in the receiving account.

I would advise you to have all your wiring instructions ahead of time from the dealer and make sure your bank has a clear legible copy of it. Make sure your bank (especially if it’s credit union or a local small bank) understand it’s a wire (same day) if that’s what you choose and not an ACH (2-3 days) transaction.

It should go fine and these transactions have been done many times every day.

You are in the driver’s seat here so you decide and do what works for you and gives you the greatest comfort.

Your other question about the build of your rv and what you ordered is spelled out in a build sheet. You should have a copy of that to confirm what you ordered.

good luck!
 
Well, it’s been a little over a month since Mrs. Av8r and I picked up our Superstar 4061 (Super C) in Napannee, so now seems as good a time as any to record our first impressions for posterity.

Both of us are Ohio kids transplanted to the West years ago, and we don’t get back nearly enough, so the drive from Arizona to Indiana was quite enjoyable, even in December. Since we were travelling by car, and thus had no coach to sleep in yet, we stayed for one night at the Amish Inn, right on the main drag (Rte 6/W.Market St) and only a few minutes from Camp Newmar. The place was very clean, nicely decorated for Christmas, and staffed with exceedingly nice people. I recommend it highly if you intend to stay somewhere other than Camp Newmar. Note: the Amish Inn has changed ownership recently and still has some renovations ongoing, but we never heard any construction noises. Due to Covid, the usual morning breakfast buffet has morphed into a sack meal of several choices of fruit, cereal, instant oatmeal, and baked goods, which you can eat in the seating area off the lobby, have delivered to your room, or just take with you.

Monday morning, (all Customer Pickups run Monday through Friday) very early, we showed up at the side door just to the left of the main entrance. There is a sign that says Employees Only, but you really are in the right place. If you’re in a car, the lot in front of this door is where you park. We went in the normally locked, but propped open door, and met the famous Sue, who took our temperatures, asked a few Covid-related questions, and admitted us into the facility. We discovered two things early: that, as Customer PickUp people, we didn’t have to appear at the 05:45 showtime that is required of normal service customers. They weren’t expecting us until 7:00, but our tech was already there so our early arrival wasn’t a problem. If you wait until 7:00am, you go in the main doors, but still park in the same lot.

We also learned that all the hype about how wonderful Sue is, does not do her justice. She really is the treasure you’ve heard that she is. They ought to just have her bronzed and placed on a pedestal in front of the facility right now!

Time to meet our new coach! As others have said, there really is nothing quite like the first sighting of your new RV. The facility itself is huge, spotlessly clean, and very impressive. And your new toy is front and center, also spotlessly clean and practically glowing! Dave, our tech, gave us a moment to pick our chins up from the floor, and the tour began. Day One is basically exterior, but it went quickly enough that we got most of the interior done also. Take WAY more notes than you could ever possibly need, because you’ll wish you had taken TWICE as many!

I had not yet paid my dealership for the majority of the purchase price of the coach, because I wanted to see it before turning over so much money. So, now that I had seen it, I had the money wired to them( TransWest in Colorado, one of only three places authorized to sell Newmar’s Super C’s.) They in turn notified Newmar that I had indeed paid, but due to time zone differences and bank wire timing, such notification would not occur until Tuesday. This meant that we couldn’t sleep in the coach as planned on Monday night. So, back to the Amish Inn?

Well, not so fast. The Inn closes completely on Mondays because of the ongoing renovations, so can’t stay there. The other place that had caught our eye is called the Countryside Inn, and it’s just up the road from the Amish Inn. It’s a step down in décor and ambiance, but still very clean and entirely acceptable. My first choice would be the Amish Inn, though.

Tuesday is test drive day. We’re complete noobs at RV’ing, so this was a little worrisome. I had driven once during a test drive; my wife had not. We needn’t have worried! The Super C places the driver behind the front wheels, not in front of them. So, much of the learning curve associated with learning to drive a Class A goes away. The “C” is much more like driving a big pickup. The wife drove first, and liked it enough that I wasn’t sure she would turn loose of it so that I could take a turn!

Finally, on Tuesday night, we got to sleep in the coach at Camp Newmar. Dave hooked us up, except for water. They turn that off in the winter, and just fill your tank inside before leaving the building.

Wednesday was sort of “cleanup” day; Dave worked on leftover items he’d already known about, and a few things we found overnight…like the thoroughly NASTY smell of the stuff coming out of the fresh water tanks. I was sort of glad for the opportunity to learn how to sanitize the tank.. who knew that you have to put chlorine IN by taking the filter housing off?

Thursday and Friday are usually more cleanup, and ancillary stuff like Newgle class, and visiting the Newmar Kountry Klub folks. Covid has resulted in Newgle class going online, and we had already joined the Klub, so we took the opportunity to leave town early, on Thursday afternoon.

If you are on the fence about whether to pay for a Factory Pickup, I would absolutely encourage you to do so. While some of the experience has been diminished by Covid, the core of the process is still intact, and still very helpful – especially if you’re as much a “tenderfoot” as I am! Do be aware, though, that the asking price of the Factory Pickup is just as negotiable as is everything else associated with purchasing your new coach!

This is getting long, so I’ll save the drive home and the ensuing “bad stuff” for the next post!
 
Congrats and thanks for the write-up. Always great to hear FPU/CPU stories. Mine was a dream come true.
 
I neglected to mention the one thing I learned during our FPU/CPU that left a bad taste in my mouth: tires.

Thanks to discussions elsewhere on this board, I knew enough to check the manufacture dates on the tires, and how to do it. I was not prepared to learn that some of the tires on my new coach were over a year old already! I could not see the dates on ALL of the tires, but the NEWEST of the ones I COULD see were 8 months old. Unfortunately, Newmar says they can’t do anything about it, and the Freightliner rep who came to the facility on Thursday also provided no help. So, I have several tires whose life span was 20% gone before I even owned the coach. I’m pretty unhappy with Freightliner, and I also believe that Newmar could have pressured on them on my behalf to rectify the issue.

At any rate: on to the “bad”. In general, I like my new coach. I’m happy I went with a Super C; it was the right choice for us. But:

The first night away from Nappanee, we slept at a highway rest stop (not as bad as it sounds, this one is kind of designed for it.) In the morning, I fired up the engine and crawled slowly away from the trucks in the area. The first time I touched the accelerator pedal, I got no response. No increase in RPM, no acceleration, nothing. Floored it – nothing. I hadn’t even made out of the rest area yet, but I was able to coast to the side, enough to allow traffic to get around and re-enter the freeway.

I called Freightliner, expecting perhaps some help in troubleshooting. Alas, this guy’s function is only to tell me the phone number of the nearest Freightliner garage. So, I called them, still hoping for some troubleshooting advice. Nope: but here’s the number of the tow company we use.

So I resign myself to a 50 mile tow on the first morning away from the factory. Arrange the tow, whose driver says that he’s about 90 minutes away. No sense idling fuel away all that time, so I shut down to begin the wait. That’s when the same idea hits the wife and me at the same time, and I restart the motor, try the accelerator, and everything is working perfectly! So, I call off the tow (he hadn’t had time yet to even get in his truck, fortunately), and decide that Freightliner must be a subsidiary of MicroSoft, since CTL-ALT-DEL apparently fixes diesels, too!

Next problem: the second night, I decide to run the coach on the batteries for a while, to try to get a feel for how long I could do so. Set the auto generator start to come on at 12.2v, and sat down to a little TV. About 10 minutes goes by, and the generator kicks on. WHAT? I decided to deal with this after getting home.

The rest of the trip home was quite fun, even if it did take some time to relax and truly believe that the toad really did intend to follow wherever we decided to go!

We made it home in time for Christmas, and decide the day after to wash the trip off the outside of the coach. ( Hey – it’s Arizona! You can wash stuff in your driveway in December!) When I pulled the coach out of the garage, I noticed the leaks on the garage floor – a small pool of fluid at about where the back of the engine would be, and some more further back, just ahead of the rear driver’s wheels. I arrange to take it to the local Freightliner.

They seem like good folks, and they are able to look at the coach the next day. They steam clean the engine, and take a look. They decide that what I’m seeing is not any sort of leak(s), but rather cosmoline applied as a rust preventative at the factory. I am familiar with cosmoline only as a packing material for firearms. In THAT capacity, it is a VERY thick, goopy kind of stuff that would never drip in such a way as to be mistaken for any engine fluid. I’m leery, but aware that I’m a complete noob to RVs, so I’m willing to take their word.

Until I park it for a few days, and then decide to take it to a local state park for its maiden voyage. Sure enough, more fluid on the garage floor. This time, when I open the bay containing the hydraulic pump/reservoir for the steps/levelling jacks, I find a diminished reservoir and old fluid on the bay floor, dripping through to the garage floor, in addition to the engine area fluid.

Continue with maiden voyage, where I develop what seems to be a fresh water tank leak! Return home and call Freightliner. This time, they find transmission fluid leaking and have to replace rear main seal, which involves removing the transmission. They did get it done in two days, but the other issues are not chassis problems, so I need a Newmar-authorized shop to look at those. The Freightliner shop is owned by Velocity, who also owns the RV sales place in the same location. Coincidentally, they just became a Newmar Super C dealer, so I called them for the electrical-hydraulic-water leak problems. They are the largest Renegade dealership on the planet, and just became a Newmar Super C, Showhauler, and Nexus C dealer.

They have ONE tech, and won’t even put me on a calendar. Minimum of three weeks until they can estimate when they can schedule me.

The next nearest authorized dealer is in Denver. After that, Florida. After THAT, no more dealers. Back to Napannee would be the only option.

Care to guess my frustration level with my one month old coach? It’ll all get done, I’m sure…but at this moment, regardless of how nice the coach itself might be, I’m thinking that maybe Newmar jumped into the Super C arena before they were ready for prime time!
 
Thanks for the write up Av8r. I’m sorry you’re having those issues. That would take the sheen off of anyone’s trophy. I’d be leaning towards a return to Nappanee, but that’s an 1800 mile trip from where you are. Best of luck, my friend. It will get worked out. Keep the faith.
 
We had our FPU last week. It was exhausting mostly due to burning a day and a half moving our personal belongings from old coach to new coach. That was a much larger task than I gave it credit for. Knowing what I know now, I would have used that time more productively inspecting the new coach.

Pro tip: The firehose treatment is in full effect. If you are like me and tend to have things pass thru your grey matter rather than stick, video the portion of the delivery where the tech is going over the controls in the panel above the driver’s seat. That area is the nerve center of the coach and there is a LOT of information to take onboard there. I say again...a LOT of information.

We had the usual minor issues that you read about people having with a new coach. The tech was pretty good about getting those issues resolved. However, there were a couple of things that surprised me and left an aftertaste that I’d rather have avoided.

We conducted a test drive on Wednesday. That gave me a real appreciation for how far coaches have come since my old coach was produced. It is a night and day difference. The most stark difference is braking. The brakes on my Kountry Star sucked badly. The DS stops more like an automobile. I feel much more in control of this coach. I always felt as though I was hanging on to the KS, the DS inspires confidence.

The evening of the test drive, I was looking around under the engine and discovered this:

5C9DFC7F-9652-443C-957C-E0E8B083D830.jpeg


I emailed the team leader that evening and I had a tech and a mechanic at my door the next morning. It was a coolant leak and the mechanic said it appeared to him it was from a coolant hose fitting going through the frame rail to the DEF tank.

At this point, I was informed that Newmar is not a Freightliner authorized service center and I would have to take the coach to a FL shop for repair. That was surprise #1.

I drove the coach to a FL shop in Elkhart that morning around 1000 and was out of there by 1500. They found two leaks and fixed both. The service writer told me that the large amount of coolant they saw on the chassis was disproportionate to the amount of coolant which seemed to be coming out of those two leaks. That thought stuck in my head as I headed back to Camp Newmar to spend the night.

The next morning (Friday) we departed for home with a planned overnight east of Columbus OH. As a matter of routine, I stop every two hours to stretch legs and check things over. The coolant appeared to be at the sight glass each time I checked.

As we were getting ready to hit the road Sat morning, I found the coolant level below the sight glass (surprise #2). I found a Flying J nearby and purchased two gallons of coolant and emptied nearly half of one to bring the coolant into the sight glass. At each rest stop along the way I had to add coolant. When I got home it took the rest of the gallon container to top it off. One full gallon of coolant over a 750 mile trip.

In other matters, I found disappointment in the Omnivue 360 camera system. I assumed too much when ordering this option. The most valuable attribute of this system IMO would be aiding in backing into a campsite, but whenever the coach is placed in reverse or a turn signal is applied, the 360 view goes away and you only get one view based on what you are doing. I think it would be far more helpful to have the 360 view as well as the rear view displayed when in reverse. As it stands right now, I see no value in this rather pricey $2800 option. That’s a lot of beer money.

All of the negative Nellie stuff aside, it is an emotional experience to finally lay hands and eyes on something that has been little more than a concept for nearly seven months. We love this new coach and can’t wait to get the coolant issue resolved so we can move forward. Was FPU worth the $$$? I think it is valuable to have a dedicated tech on-call for a week who only works on Newmar coaches, not to mention the value and convenience of an on-site parts department that has everything needed. The Freightliner plot twist was unexpected, but that worked out okay, or at least it appeared to at the time.

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Congratulations on the new coach!

As for your coolant leak, I too had one but it was a Spartan chassis with an ISX12. The hose from the reservoir tank to the engine ran under the rear of the engine and back up on the drivers side. Right before the hose attaches to the engine it was rubbing against the block and there was a small hole. The loom was too short and didn’t cover the hose completely. I had the hose replaced, but the leak came back 6 months later. The clamp that holds the hose to the block wasn’t tight. Problem solved. Even though the coach is new, you may want to investigate this before going through the hassle of taking it to the shop.

Enjoy!
 
Congrats @Neemer - I’m sure you’re exhausted. Good job recognizing the leak on the concrete pad. 2-3 years into owning mine that check caught two issues for me. Water and oil. Fixed and all is good. You’re going to find a lot more in the months ahead. Keep your list and no issue is too small. Get your end of year appointment made now.

As to the coolant leak but more importantly what you’re filling with is critical. Make sure you are putting in what you have which is most likely OAT extended life coolant. Putting the wrong stuff in could be critical. Be sure to show FL what you’ve been topping off in case it’s wrong and needs to be flushed and refilled.

Keep your chin up. Enjoy that dream and you’ll get through this. It took me 3 years!!!

I’m leaving for a 7 hour leg so will be offline for a while.

Congrats. She’s beautiful!!!!
 

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