Newmar Factory Pickup (FPU/CPU) and Dealer Deliveries

[AbdRahim]

Al: How far in advance did you make the appt with the Ford Dealer?

Also, why Sumos only on the front?

 

[Jabber Jaw]

In my case , I called about 60 days in advance, because that's when I got all the parts.
I would think 1- 2 weeks should be adequate. I'm confident Jared will work with you .

 

[AbdRahim]

Thanks for the reply. I am also doing a factory pickup, so I want coordinate it so as not to take time away from that. I could not get a pickup date early enough not to put me in a bit of a time crunch. When Newmar contacts me, I will coordinate with them.

Any reason you did not put Sumos all around?

 

[Jabber Jaw]

Thanks for the reply. I am also doing a factory pickup, so I want coordinate it so as not to take time away from that. I could not get a pickup date early enough not to put me in a bit of a time crunch. When Newmar contacts me, I will coordinate with them.

Any reason you did not put Sumos all around?

I think the Konis with the rear trac bar help it handle as well, and a good bit cheaper.
Just finished an 800 mile trip down I-95 and am impressed with the handling.
Only felt a few bad spots in the road and a few bridge transitions.

 

[AbdRahim]

Anyone know it they have and install MaxAir vent covers at the factory, or do I have to take it to a dealer to add these?

 

[Neal]

It is easy to do on your own, I did mine. Your FPU tech can do things for you at the labor rate after the FPU is completed if there is time remaining in the week. Those covers take about 5-10 minutes each to install, less after the first one and you have it figured out.

 

[AbdRahim]

Thanks. I think there is only one. I try to avoid drilling holes. I will bring one with me. There are several other modifications, I would gladly pay for. Perhaps I should schedule the Ford chassis work for the next week, if they can't get it all done on Sat.

 

[TJ&LadyDi]

The most valuable time was at the Factory Service department annual service for warranty work. After tha RV has been used for a year many items that are covered show up. These items show only after some use and would not exist at time of delivery

This was our experience as well. And, the Newmar techs working on our coach were fantastic. We had four guys working on the coach for a full week and, when two post-service issues popped up on the day we left Nappanee, they had us come back and the same crew spent another 10 days resolving the two issues. And, Newmar put us up in a hotel because the coach was not useable while it was being worked on. IMHO, that is spectacular customer service.

TJ

 

[TJ&LadyDi]

Thanks. I think there is only one. I try to avoid drilling holes. I will bring one with me. There are several other modifications, I would gladly pay for. Perhaps I should schedule the Ford chassis work for the next week, if they can't get it all done on Sat.

Installing MaxAir vent covers shouldn't involve drilling holes. The ones I have installed (did it myself) used clips to attach them to the vents.

TJ

 

[redbaron]

You do have to drill holes in the original bracket, but not the roof. At least for the version I installed.

2019 DSDP 4369 * Active Air * NHSO

 

[AbdRahim]

Jabber Jaw: Next time you get a chance, can you tell me the distance from the ground to the body of your coach, just behind the front tires? I am building a ramp to level mine in the driveway, when I get it. I am not sure how high I can make it. I might have to level in two stages. I hope I can reach the door handle with it leveled.

 

[Jabber Jaw]

Jabber Jaw: Next time you get a chance, can you tell me the distance from the ground to the body of your coach, just behind the front tires? I am building a ramp to level mine in the driveway, when I get it. I am not sure how high I can make it. I might have to level in two stages. I hope I can reach the door handle with it leveled.

16" to the lowest point from the ground.
7" to the bottom of the mud flap behind the front wheel!
Allan

 

[AbdRahim]

Oh boy! I forgot about the mud flap. Thanks for including that. I will have to pay attention to the angle of ascent. This is great information. Thanks again.

 

[Tip&Tina]

We are doing FPU; should be sometime in March. Our DS is scheduled to be built in February and they are adding 3-4 weeks post-production for FPU. After seeing some YouTube videos on the new service facility, I can't wait to get there. Just hope we can stay in our new home since we will be FT! I'll keep you all updated at that happens.

 

[Av8r]

Our FPU (Superstar 4061) is scheduled to begin on Dec 14. The logistics of buying from a dealer we’ve never been to have led to a couple of questions for those of you who’ve done the purchase this way.

The dealer (Transwest in Denver; I live near Phoenix) sent final paperwork via FedEx in such a way that I received it mid afternoon on the day before Thanksgiving, and they are asking that I have it back to them prior to the first of December. Two things are making the little hairs on the back of my neck stand up, and causing the old “Spidey Sense” to tingle:

1. It makes me nervous to turn over the full purchase price to the dealer two full weeks before I even lay eyes on the coach. On the other hand, since Newmar isn’t going to accept money from me that belongs to the dealer, there really isn’t any way to inspect and verify the coach before paying for it, as one would do with a car. How did you handle this?

2. The paperwork I received had a VIN that matched what Newmar gave me, but nowhere is it indicated that the coach with this VIN has the options/specials that we agreed on. So, I don’t really know that they built the coach I ordered. Is there a window sticker on an RV similar to the one on a car?

As always, thanks to those of you who are years and multiple coaches ahead of me in these types of experiences.

 

[flyboy013]

I had the same issue when I did my FPU three years ago. I purchased from North Trail in Fort Myers, but I had only visited them once during our search. Everything was done via email and fax.

They wanted the money ahead of time but I wasn’t about to hand that much over without seeing my coach first. The basic rule is that you cannot spend the night in the coach until you pay for it. I spent the morning of the first day looking over the coach and once satisfied I had the money wired to them. It arrived in 30 minutes to an hour. Once they received the funds, they told Newmar that it was paid for and it was okay for me to sleep in that night. They FedEx’ed the temp tag to me and it arrived on Wednesday. Because the campground at the time was across town, Newmar provided a dealer tag to use until the one from the dealer arrived.

Nowadays, the campground is across the street and I would expect a dealer tag would not be needed while waiting for the temp tag. You probably won’t be driving it until Wednesday anyways.

 

[Tip&Tina]

As Av8r has said, this is a huge purchase and being told you have to pay for it, sight unseen, is unsettling. We will be in Florida, away from our dealer and will need to do all the transactions electronically. This is really nerve racking-we are purchasing a new home, site unseen. Crazy. Our friends, if they understood the process would say we were crazy;

 

[sheridany]

As a person who works in financial services, you should do what you feel comfortable doing and if that means waiting until you get there to inspect the vehicle then that is what you should do.

Once the funds leave especially in a wire, you can’t put the brakes on it as it moves through the fed wire system and lands in the receiving account.

I would advise you to have all your wiring instructions ahead of time from the dealer and make sure your bank has a clear legible copy of it. Make sure your bank (especially if it’s credit union or a local small bank) understand it’s a wire (same day) if that’s what you choose and not an ACH (2-3 days) transaction.

It should go fine and these transactions have been done many times every day.

You are in the driver’s seat here so you decide and do what works for you and gives you the greatest comfort.

Your other question about the build of your rv and what you ordered is spelled out in a build sheet. You should have a copy of that to confirm what you ordered.

good luck!

 

[Av8r]

Well, it’s been a little over a month since Mrs. Av8r and I picked up our Superstar 4061 (Super C) in Napannee, so now seems as good a time as any to record our first impressions for posterity.

Both of us are Ohio kids transplanted to the West years ago, and we don’t get back nearly enough, so the drive from Arizona to Indiana was quite enjoyable, even in December. Since we were travelling by car, and thus had no coach to sleep in yet, we stayed for one night at the Amish Inn, right on the main drag (Rte 6/W.Market St) and only a few minutes from Camp Newmar. The place was very clean, nicely decorated for Christmas, and staffed with exceedingly nice people. I recommend it highly if you intend to stay somewhere other than Camp Newmar. Note: the Amish Inn has changed ownership recently and still has some renovations ongoing, but we never heard any construction noises. Due to Covid, the usual morning breakfast buffet has morphed into a sack meal of several choices of fruit, cereal, instant oatmeal, and baked goods, which you can eat in the seating area off the lobby, have delivered to your room, or just take with you.

Monday morning, (all Customer Pickups run Monday through Friday) very early, we showed up at the side door just to the left of the main entrance. There is a sign that says Employees Only, but you really are in the right place. If you’re in a car, the lot in front of this door is where you park. We went in the normally locked, but propped open door, and met the famous Sue, who took our temperatures, asked a few Covid-related questions, and admitted us into the facility. We discovered two things early: that, as Customer PickUp people, we didn’t have to appear at the 05:45 showtime that is required of normal service customers. They weren’t expecting us until 7:00, but our tech was already there so our early arrival wasn’t a problem. If you wait until 7:00am, you go in the main doors, but still park in the same lot.

We also learned that all the hype about how wonderful Sue is, does not do her justice. She really is the treasure you’ve heard that she is. They ought to just have her bronzed and placed on a pedestal in front of the facility right now!

Time to meet our new coach! As others have said, there really is nothing quite like the first sighting of your new RV. The facility itself is huge, spotlessly clean, and very impressive. And your new toy is front and center, also spotlessly clean and practically glowing! Dave, our tech, gave us a moment to pick our chins up from the floor, and the tour began. Day One is basically exterior, but it went quickly enough that we got most of the interior done also. Take WAY more notes than you could ever possibly need, because you’ll wish you had taken TWICE as many!

I had not yet paid my dealership for the majority of the purchase price of the coach, because I wanted to see it before turning over so much money. So, now that I had seen it, I had the money wired to them( TransWest in Colorado, one of only three places authorized to sell Newmar’s Super C’s.) They in turn notified Newmar that I had indeed paid, but due to time zone differences and bank wire timing, such notification would not occur until Tuesday. This meant that we couldn’t sleep in the coach as planned on Monday night. So, back to the Amish Inn?

Well, not so fast. The Inn closes completely on Mondays because of the ongoing renovations, so can’t stay there. The other place that had caught our eye is called the Countryside Inn, and it’s just up the road from the Amish Inn. It’s a step down in décor and ambiance, but still very clean and entirely acceptable. My first choice would be the Amish Inn, though.

Tuesday is test drive day. We’re complete noobs at RV’ing, so this was a little worrisome. I had driven once during a test drive; my wife had not. We needn’t have worried! The Super C places the driver behind the front wheels, not in front of them. So, much of the learning curve associated with learning to drive a Class A goes away. The “C” is much more like driving a big pickup. The wife drove first, and liked it enough that I wasn’t sure she would turn loose of it so that I could take a turn!

Finally, on Tuesday night, we got to sleep in the coach at Camp Newmar. Dave hooked us up, except for water. They turn that off in the winter, and just fill your tank inside before leaving the building.

Wednesday was sort of “cleanup” day; Dave worked on leftover items he’d already known about, and a few things we found overnight…like the thoroughly NASTY smell of the stuff coming out of the fresh water tanks. I was sort of glad for the opportunity to learn how to sanitize the tank.. who knew that you have to put chlorine IN by taking the filter housing off?

Thursday and Friday are usually more cleanup, and ancillary stuff like Newgle class, and visiting the Newmar Kountry Klub folks. Covid has resulted in Newgle class going online, and we had already joined the Klub, so we took the opportunity to leave town early, on Thursday afternoon.

If you are on the fence about whether to pay for a Factory Pickup, I would absolutely encourage you to do so. While some of the experience has been diminished by Covid, the core of the process is still intact, and still very helpful – especially if you’re as much a “tenderfoot” as I am! Do be aware, though, that the asking price of the Factory Pickup is just as negotiable as is everything else associated with purchasing your new coach!

This is getting long, so I’ll save the drive home and the ensuing “bad stuff” for the next post!

 

[Neal]

Congrats and thanks for the write-up. Always great to hear FPU/CPU stories. Mine was a dream come true.