- Joined
- Jul 27, 2019
- Messages
- 12,438
- Location
- Midlothian, VA
- RV Year
- 2017
- RV Make
- Newmar
- RV Model
- Ventana 4037
- RV Length
- 40' 10"
- Chassis
- Freightliner XCR
- Engine
- Cummins 400 HP
- TOW/TOAD
- 2017 Chevy Colorado
- Fulltimer
- No
I agree, most will not need support. I had to go through this twice, can't remember the first scenario, the recent one was with an ethernet only setup and Pepwave 2 (verizon) dropping packets. The first scenario was answered by 5GStore.com, the 2nd one they were more or less coordinators connecting me to Peplink and ensuring Peplink remained responsive.
What raises a red flag is that I bought a dash radio through amazon to later learn it was not warrantied because of that. In some instances to get support you have to purchase through approved channels/dealers. As I know resellers are the first level of support for Pepwave's the amazon reselling concerned me. The forums are great but if you need engineering support as I did then it may be a little more of a challenge, however, during beta testing I was able to get support from issues brought up in the forum.
What raises a red flag is that I bought a dash radio through amazon to later learn it was not warrantied because of that. In some instances to get support you have to purchase through approved channels/dealers. As I know resellers are the first level of support for Pepwave's the amazon reselling concerned me. The forums are great but if you need engineering support as I did then it may be a little more of a challenge, however, during beta testing I was able to get support from issues brought up in the forum.