Recall Toilet Water Supply Hose Recall (SB-599)

[FLSteve]

Just received this in the mail. It's to replace the water supply line on the Dometic toilets. Copy attached.

FLSteve

 

[redbaron]

Any idea how hard it is to a access mid toilet? I am guessing you would remove the floor bolts to gain access?

 

[FLSteve]

Any idea how hard it is to a access mid toilet? I am guessing you would remove the floor bolts to gain access?

@redbaron ... I think you are correct. I am going to take a better look at that today. I sure do like the emergency door access to the back one.

FLSteve

 

[ARD]

Thanks @NWIP for forwarding this thread to me AND thanks @FLSteve for posting. I just arrived at Transwest for a little TLC. You can only pick 3 things for them to repair on a day in/out service. Guess this became #1 repair. Sigh. I wonder if this has anything to do with my little water leak in my wet bay. Will let y'all know what I find out tomorrow.

 

[redbaron]

I would like the part number of the recalled hose, just so I know what to look for as far as a leak goes.

 

[ARD]

I would like the part number of the recalled hose, just so I know what to look for as far as a leak goes.

I'll try to get that information for you tomorrow.

 

[FLSteve]

I would like the part number of the recalled hose, just so I know what to look for as far as a leak goes.

@redbaron ... look on the last 2 pages of this attachment. I think it's listed there.

FLSteve

 

[redbaron]

@redbaron ... look on the last 2 pages of this attachment. I think it's listed there.

FLSteve

Sure enough--got 2 of them on the way. Seems very simple actually. Just a bit of back pain for the mid toilet.

 

[Rustymayes]

I just opened the recall letter. I will try to order a couple of hoses in the morning. No way am I taking the rig up the hill for a 1/2 labor repair. I'll inspect my hoses in the morning as well, I have yet to see any sign of leaking. I am glad it an easy fix to what could be a serious issue.
Rusty

 

[Rustymayes]

I just got off the phone with Newmar parts. They want $165 per hose and if I buy them directly instead of going thru the stealership, I won't be reimbursed for the parts. I have a call into the dealership I bought the coach from to have them order the hoses for me. This is crap though. I am willing to do the work myself and absolve warranty of future responsibility regarding the recall. I am not taking my coach 120 miles RT for such a minor issue and then wait two weeks for them to do the work. I have 1/2 a mind to just replace the hose with a locally fabricated hose. I can probably build a better hose at ACE hardware plumbing department anyway like I did when I had to replace the galley drain line on my first overnight glamping trip!!

 

[FLSteve]

@Rustymayes @redbaron ... Here was the response I received from Newmar when I asked to do it myself. Looks like I will be taking it into a close by dealer.

FLSteve

Thank you for contacting Newmar customer service regarding the technical service bulletin that was recently mailed out. To clarify a technical service bulletin is not a recall because they are not a safety issue. First and foremost, Newmar recommends contacting the selling dealer or another authorized dealer so they can provide this service for you. If you would like to continue pursuing this repair on your own see below.

If you choose to complete this repair on your own note the following:
1) Newmar will not reimburse for part(s) or labor cost. Please call the parts department to order the part(s).
2) Newmar will not cover any damage that occurs while performing the repair or future damage that results from the repair. The customer takes full responsibility for all work performed.

Please refer to the service link below to find a dealer or service center in your are to address this repair for you:
Service Center Locator link: https://www.newmarcorp.com/owner-tools/find-service-center/

 

[No Plan]

I will be getting this service bulletin taken care of the week of July 10 when I drop my Ventana off for scheduled service work on the chassis side of my dealer... the house side has opened a ticket and ordered the parts from Newmar. Good timing on my part as I already had the service appointment scheduled for after I return from a trip July 8.

 

[FLSteve]

Thanks @NWIP for forwarding this thread to me AND thanks @FLSteve for posting. I just arrived at Transwest for a little TLC. You can only pick 3 things for them to repair on a day in/out service. Guess this became #1 repair. Sigh. I wonder if this has anything to do with my little water leak in my wet bay. Will let y'all know what I find out tomorrow.

@ARD ... how did the visit go? Get everything fixed?

FLSteve

 

[ARD]

how did the visit go? Get everything fixed?

Well, the kit for the dometic toilet fix is on backorder. Newmar does not have the parts; however, Transwest, was trying to get them overnighted for delivery tomorrow from the manufacturer.

Meanwhile, a new Sanicon is being overnighted so the leak in the wet bay will be fixed. The tech could not replicate the problem with my jacks and I can't deploy them in the campground due to excess slope so I guess I will see what happens when I get to Pagosa Springs.

Thanks for checking in @FLSteve.

 

[No Plan]

I will be passing by TransWest Saturday morning, around 9:30'ish, as I make my way up to Idaho... If there is a chance you will still be in the campground at TransWest Saturday morning I could swing by and say hello.

Interesting Newmar doesn't have the parts for the Dometic fix. I am going to email Jamie in the morning to see if she is going to Plan B to have the part the week of July 10 when I drop my coach at the chassis side.