Time to buy tires

[Neemer]

Awww crap. When it rains it pours.

 

[sheridany]

Was this done by a mobile team? They use hand tools to break the bead over the rim?

 

[Jim]

Was this done by a mobile team? They use hand tools to break the bead over the rim?

Yes, all hand tools.

 

[GlampDaddy]

Nope, it was a disaster.

The damage to my rims is atrocious. When I sent pictures of them to the owner, he said that all the damage was pre-existing. Bad enough he damaged the rims, but now he's calling me a liar and insinuating that I'm trying to shake him down for new rims.

The damage to the rim (picture #4) is so bad that the rim is cutting into the new tire.

Last picture is my pristine London Aire. And this guy is saying that the damage you see on the rims below was all pre-existing. Hardly seem reasonable.

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I'll be at a rally of 75 Newmars next week and one of our tech sessions is about replacing tires. I'll be sure to make @Jim's story well known to the group. ALL those coaches won't need tires right away, but they will all need them at some point.

 

[sheridany]

That’s really unfortunate. I hope it gets resolved in short order.

 

[Jim]

That’s really unfortunate. I hope it gets resolved in short order.

Nothing RV related gets resolved in short order.

 

[Richpatty]

Nothing RV related gets resolved in short order.

I would reach out to MH Tires....

 

[Jim]

I would reach out to MH Tires....

If that is for me, then I already did. I sent pictures and explained the whole deal. They said they can see grim on the damaged areas, indicating it was something that happened prior to the installation. But during the installation process, the installers had spread so much grease, grime and road dust on everything that of course there was grime in the damaged area.

They were supposed to install new valve stems, but I seriously doubt they did. See pictures below of the valve stems and tell me if they look new.

Also, they didn't put on the extension to the drivers side inside wheel, so no way to even put air in it now.

 

[Richpatty]

They didn't install new valve stems for me either... :-/ They just installed new valves...

Good luck with all of this... I know I would not have a remote install again. Only in a shop who knows how to handle nice rims. And always take "before pics"

 

[Rich W.]

I feel your pain Jim

 

[Jim]

They didn't install new valve stems for me either... :-/ They just installed new valves...

Good luck with all of this... I know I would not have a remote install again. Only in a shop who knows how to handle nice rims. And always take "before pics"

Motorhometires.com is still adamant that "new" stems were installed. I believe the pictures prove differently.

 

[Richpatty]

Yea…between my experience and yours, this service has left a bad taste in my mouth. And I believe the core problem is the folks they are hiring to do the work…. They are mostly truck tire people and don’t know how to treat expensive RV rims.

I have learned my lesson and will not make the same mistake twice.

 

[GlampDaddy]

Yea…between my experience and yours, this service has left a bad taste in my mouth. And I believe the core problem is the folks they are hiring to do the work…. They are mostly truck tire people and don’t know how to treat expensive RV rims.

I have learned my lesson and will not make the same mistake twice.

I'm really sorry you guys had to learn the hard way, but you sure taught me to stay away from what is proving to be a bad way to do business. Pretty sure these guys won't last another year as their reputation will take care of itself.

 

[Jim]

And I believe the core problem is the folks they are hiring to do the work….

Yep, and the lack of accountability. If you screw up somebody's wheels, own up to it and fix the problem. But to use BS excuses to avoid responsibility is something that everyone will see through in a hurry. And nobody wants to buy into that nonsense.

 

[Neal]

I'm sorry to hear this and hope for a positive outcome for both of you. This is a great opportunity for motorhometires.com to turn this story around, show great customer service, make this right, and have a happy ending restoring their reputation.

 

[Jim]

After several emails and a phone discussion with the owner, it appears that they are going to take care of this.
I sure hope so and I'll report back if everything goes well.

 

[LeslieGary]

Thought I would add my tire purchase experience to the very useful information in this thread. I too looked at motorhome tires.com, but based on their high prices and Richpatty’s experience decided to go elsewhere.

I’m a Coach-net member, so looked at their tire program and found their prices to be slightly less than FMCA. Started the process with them, but despite several calls, they never called back to complete the deal. Decided to widen my search.

I called the local commercial tire company from the Michelin website. I was surprised to find their prices lower than Coach-net by about $50 per tire. I’ll get them installed later this week when the front tires come in.

I told them my concerns about rim damage and they assured me they have done lots of motorhomes and would not damage the rims. I’ll still take pre-installation pictures just in case. I’ll report back on how things go.

If anyone is interested, here are the prices (Michelin all around):

365\70R22.5 $1063.28
315/80R22.5 $1044.00
Mount/dismount: $55 per tire
Valve stems: $14.50 per tire
Disposal: $18 per tire
Wheel balancing: $60 per tire

Total for 8 tires: $9961.70 (not including sales tax)

 

[LeslieGary]

Richpatty’s experience

And Jim’s as well!

 

[Buly]

Leslie,
Make sure the tire shop have the special wrench for the rear hub caps, or they will use a large pipe wrench and ruin them.
Also many tire technicians don’t know that the two of the hub cap nuts are reverse thread. All of the above happened to me when I replaced my tires.
I let them use my wrench, and instructed them how to remove the caps.

 

[LeslieGary]

Leslie,
Make sure the tire shop have the special wrench for the rear hub caps, or they will use a large pipe wrench and ruin them.
Also many tire technicians don’t know that the two of the hub cap nuts are reverse thread. All of the above happened to me when I replaced my tires.
I let them use my wrench, and instructed them how to remove the caps.

Great points—thanks. I may just remove the hub caps myself and reinstall them as well.